Official Legal Policies & Business Compliance

Scan4Print (accessible at https://scan4print.in and https://dashboard.scan4print.in) is an Indian self-service QR cloud printing and cyber cafe automation platform founded and operated by Satish Kumar. Below are our complete official business, operational, and customer grievance details:

Grievance Redressal Officer (Information Technology Act, 2000 & Consumer Protection Rules)

In accordance with the Information Technology Act, 2000 and Consumer Protection (E-Commerce) Rules, 2020, the name and contact details of the Grievance Officer are provided below:

• Name: Satish Kumar
• Designation: Founder & Grievance Redressal Officer — Scan4Print
• Office Address: Ahiyapur, Post Ahiyapur, Police Station Konch, District Gaya, Bihar – 824207, India
• Phone / WhatsApp: +91 6200687014
• Email: support@scan4print.in
• Resolution Turnaround Time: All payment or print-related queries are acknowledged within 24 hours and resolved within 3–5 business days.

Standard Service Pricing (All Prices in INR — ₹)

Welcome to Scan4Print (https://scan4print.in and https://dashboard.scan4print.in), operated by Satish Kumar, having its registered office at Ahiyapur, Post Ahiyapur, PS Konch, Dist. Gaya, Bihar – 824207, India. By accessing our website, scanning a Scan4Print shop QR code, uploading documents, or making a payment, you agree to be bound by these Terms & Conditions.

1. Nature of Platform & Services

Scan4Print provides an automated self-service cloud printing kiosk and SaaS management system for Cyber Cafes, Xerox Centers, and customers. Customers can upload PDF/JPG/PNG documents from their mobile or desktop browser, select print configurations (Black & White/Color, Single/Double side, page range, copies), complete online payment in Indian Rupees (INR), and receive instant physical printouts at the designated partner shop counter.

2. User Responsibilities & Acceptable Use

• You confirm that you are the lawful owner or authorized holder of any document, photo, or ID card uploaded by you for printing.
• You must not upload forged, counterfeit, tampered, obscene, defamatory, or unlawful documents prohibited under Indian law.
• You are responsible for verifying the selected shop name/code (e.g., S4P00001), print preview, color mode, page range, and number of copies before confirming payment.

3. Pricing, Payments & Taxes

• All prices are displayed transparently in Indian Rupees (INR / ₹) on the print options screen prior to checkout.
• Payments are processed securely through RBI-authorized third-party payment gateways (UPI, QR, Debit/Credit Cards, NetBanking) or authorized shop counter cash collection.
• Upon successful payment verification, the print job is queued immediately for automated output at the selected shop printer.

4. Franchise / Shop Partner Obligations

Registered Cyber Cafe and Xerox Shop partners using the Scan4Print Windows Agent must maintain sufficient paper, toner/ink, and printer availability during operating hours and assist walk-in customers promptly in case of hardware paper jams.

5. Limitation of Liability

Scan4Print's maximum liability for any failed or unprinted order shall not exceed the actual amount paid by the customer for that specific print order. Scan4Print is not liable for indirect, incidental, or consequential damages arising from user-uploaded document formatting errors.

6. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of the Republic of India. Any disputes arising out of or in connection with Scan4Print shall be subject to the exclusive jurisdiction of the competent courts in Gaya, Bihar, India.

At Scan4Print (scan4print.in), protecting the privacy and confidentiality of your personal documents (such as Aadhaar cards, PAN cards, academic certificates, and official PDFs) is our core mission. Unlike traditional cyber cafes where customers must share personal files over public WhatsApp Web or email, Scan4Print processes files through an isolated, encrypted self-service pipeline.

1. Information We Collect

• Uploaded Print Files: PDF, JPG, JPEG, or PNG files temporarily uploaded by you solely for executing your print job.
• Order & Transaction Data: Order ID, page count, print settings, payment transaction reference ID, timestamp, and basic device/IP logs for fraud prevention and order tracking.
• Optional Contact Info: Customer name, mobile number, or email address (only when provided for payment receipts, order tracking, or support tickets).

2. Document Handling & Automatic File Deletion

• Uploaded files are stored in a restricted server directory (protected against public web indexing) and transmitted only to the paired printer agent of the specific shop selected by you.
• Automatic Cleanup: Uploaded documents and temporary print files are automatically purged from our servers after printing / within 24 hours via our automated retention cleanup system.
• We never sell, rent, publicly share, or use customer documents for advertising or third-party data mining.

3. Payment Security

All online payments on Scan4Print are handled by certified, PCI-DSS compliant payment gateway partners (such as Cashfree, Razorpay, PayU, or UPI Gateways). Scan4Print does not store your credit/debit card numbers, CVV, net-banking passwords, or UPI PINs on its servers.

4. Cookies & Session Data

We use essential HTTP-only session cookies solely to maintain your active upload session, selected shop code, and print preferences from Step 1 (Upload) through Step 4 (Print Completion).

5. Privacy Questions & Data Deletion Requests

If you wish to request immediate deletion of an uploaded job or have any privacy concerns, please contact our Privacy & Grievance Officer, Satish Kumar, at support@scan4print.in or call/WhatsApp +91 6200687014.

1. Service Delivery Policy (Instant Kiosk Print Output)

• No Physical Courier Shipping Required: Scan4Print is an on-premise self-service cloud printing platform. Customers receive their physical paper printouts immediately at the selected Cyber Cafe / Xerox Shop counter.
• Delivery Turnaround Time: As soon as your online UPI/Card payment is verified, our cloud server dispatches the print job to the shop's printer within 5 to 15 seconds.

2. Order Cancellation Policy

• Before Payment: You may modify your files, change print settings, or cancel your session at any time before completing payment at zero cost.
• After Payment: Because print jobs are sent automatically to the physical printer within seconds of payment confirmation, an order cannot be cancelled once its status changes to Printing or Printed.

3. Eligibility for 100% Refund

A customer is eligible for a full refund in the following situations:

1. Payment Debited but Order Failed: Money was deducted from your UPI/Bank account, but due to a network timeout the order remained unpaid or was not queued.
2. Printer Failure / Shop Offline: The selected shop's printer experienced a hardware fault, paper jam, or power outage and the printout could not be provided at the counter.
3. Duplicate Charge: You were accidentally charged twice for the same print order.

4. Non-Refundable Scenarios

• If the customer uploaded an incorrect file, blurry image, or wrong page range and the printer has already printed the pages as configured by the customer.
• If the customer fails to collect the printed pages from the shop counter after successful printing.

5. Refund Processing Timeline & Mode

• How to Request a Refund: Contact the shop counter operator immediately OR message/call our support helpline at +91 6200687014 / email support@scan4print.in with your Order Number or UPI Transaction ID (UTR).
• Approval Time: Refund requests are verified and initiated within 24 to 48 hours.
• Credit to Source Account: Once initiated, the refund amount is credited back to the customer's original payment method (UPI / Bank Account / Card) within 5 to 7 business days as per banking and RBI guidelines.